FAQS
Below FAQ are common questions and queries our customers make.
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If you have other questions or concerns, please feel free to contact us.
Placing Orders
Q: “What countries do you ship to?”
Canada and the USA.
For customers located in Europe, you can place your order through our authorized retailer at www.glmspace.com
Q: “Do you offer Free shipping?”
Yes, Free Shipping in Canada & the USA (Excludes Alaska, Hawaii & U.S. Territories)
Q: “What payments do you accept?”
We accept all major credit cards and PayPal.
Q: “Why is my coupon code not working?”
The coupon code might have expired, be a one-time use, and only works for regular-priced items.
Q: “How long does it take to process an order?”
Please allow 1-3 business days for order processing plus shipping time. All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays.
Q: “Do you offer split payments?”
We offer split payments through a 3rd party service called Sezzle. When you checkout, choose Sezzle as the payment option. Learn more.
Q: “How do I register a product within 30 days of purchase?”
You can use our Warranty Registration form to register your product.
Q: “What is your return policy?”
All hair tools must be in resellable condition, unopened, unused, and in their original packaging to be eligible for a refund within 30 days of purchase. Hair tools cannot be returned after use for sanitary reasons.
Q: “How do I return an item?”
Please contact us with your order number and reasons for the return.
General Questions
Q: “Do you have authorized dealers in Europe?”
Yes! Our only authorized retailer for Europe is www.glmspace.com. To ensure you are purchasing authentic products, please see our list of unauthorized dealers here.
Q: “Can I resell products on my website, eBay or Amazon?”
No, selling on websites, including Amazon and eBay, is prohibited without prior approval and written agreement.
Q: “Do you offer wholesale pricing?”
Yes, please complete our wholesale inquiry form.
Q: “Do you have a physical store?”
We sell exclusively online and through authorized distributors.